Fleetcard FAQ

If you have some questions that are not answered in our FAQ section(s), you can send the query via email to our Customer Service Centre at:

orange@bhpetrol.com.my

NOTE: Please allow 10 to 15 business days for processing. For email inquiries, be sure to include a subject and do not include any attachments.

Q:

Where can I use the card?

A:

Right through out Peninsular Malaysia.

Q:

Can I restrict the type and limit of products that my drivers are allowed to purchase?

A:

Yes. You may restrict the product and the amount by specifying them in the application form.

Q:

How do I access BHPetrol Emergency Assist?

A:

One single phone call is all it takes. Just call 1-800-88-0024 or +603-2053-5727 and the emergency team will swing into action.

Q:

Can I upgrade to a higher cover?

A:

Yes. All you do is choose either the Silver or Gold benefits. The nominal annual fee will be charged to your BHPetrol Fleet Corporate Account.

Q:

Are there any exclusions to BHPetrol Emergency Assist?

A:

Very few. Vehicles modified for sporting events, vehicles being operated outside of manufacturer's specifications, breakdown through lack of petrol, oil, water or tyre damage; unlicensed driver and un-roadworthy vehicles. The complete list of exclusions can be found in the Emergency Assist Terms & Conditions.

Q:

What happens if my card is lost or stolen?

A:

First, report the loss to BHPetrol Customer Service Centre at 1-800-18-8888. Then, submit a written notice, and from that moment on you will not be held responsible for any fraudulent use of your card. Should the incident occur on a weekend or a public holiday, all you have to do is fax us at +603-2059-6622, stating your card details and contact number.