ecard FAQ - Section 1

If you have some questions that are not answered in our FAQ section(s), you can send the query via email to our Customer Service Centre at:

ecard@bhpetrol.com.my

NOTE: Please allow 10 to 15 business days for processing. For email inquiries, be sure to include a subject and do not include any attachments.

Q:

How do I apply to become a BHPetrol ecard member?

A:

Complete your details in the ecard application form and mail it to us. We will send the ecard to you in 4-6 weeks. Your card will be activated as soon as you receive the card.

Q:

Is there a supplementary card?

A:

Yes. You can apply for a maximum of two supplementary cards at no cost. The two cards and your own principal card will be linked to one account. epoints accumulated by all three cards will be credited to this account and the total can be used by the principal/supplementary card-member to redeem egifts.

Q:

If I lose the ecard, is the replacement free?

A:

A replacement fee of RM5.00 is chargeable.

Q:

What do I do if my ecard is damaged?

A:

Cut the damaged ecard into two and return it together with the replacement of damaged card form and send it to Boustead Marketing Sdn. Bhd., P.O. Box 11081, 50990 Kuala Lumpur and we will take 3 weeks to replace the new ecard for you.

Q:

What is the validity for and ecard membership?

A:

ecard membership is valid 5 years only. Thereafter, a renewal card will be sent upon expiry of the card.