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 |
ecard
FAQ - Section 2 |
If you have some questions that
are not answered in our FAQ section(s), you can send the
query via email to our Customer Service Centre at:
ecard@bhpetrol.com.my
NOTE: Please allow 10 to
15 business days for processing. For email inquiries, be
sure to include a subject and do not include any
attachments. |
|
Q: |
How do I earn
epoints? |
|
A: |
Present your
ecard
to accumulate epoints with every purchase of fuel, shop
items and car wash at participating BHPetrol Service
Stations. In time, the epoints accumulated can be used to
redeem the
egifts
of your choice as listed in the catalogue. |
|
Q: |
How long will
the
epoints
remain valid? |
|
A: |
The
epoints
are valid for two years from the date earned. Check the
points summary in your reward receipt, it shows the next
batch of
epoints
that are due to expire. To avoid losing your
epoints,
you are encouraged to redeem items regularly. |
|
Q: |
Can I exchange
the
epoints
for cash? |
|
A: |
No. The
epoints
have no cash value. They can only be used to redeem the
egifts
listed in the catalogue or redeem instant
egifts
from any participating BHPetrol service stations nationwide. |
|
Q: |
Can I assign my
epoints
to someone else? |
|
A: |
No. the
epoints
in any one account can only be redeemed by the principal
cardholder. The points in the account are not transferable
or assignable. |
|
Q: |
Checking
epoints |
|
A: |
Your total accumulated
epoints
are shown on the online award receipt you receive everytime
you refuel or purchase items from BHPetrol service stations.
You may also ask our friendly station staff to check on your
updated
epoints. |
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